Pella Corporation is one of the best-known names in the home and commercial building construction industries, creating high-quality windows and doors used in new construction, remodeling, and window and door replacements. The privately-held company was founded in 1925 and remains headquartered in Pella, Iowa.
Pella employs about 8,600 people, manufactures products in nine states, and distributes products across North America and in select countries overseas. Because of the company’s broad reach it generates enormous numbers of documents, from sales and invoicing materials to product specification documents. For years, Pella utilized many different manual processes for handling these documents.
“A number of manual processes were consuming more time, paper, and storage space than desired,” says Paul Van Beek, Senior Web Technical Analyst for Pella. “We wanted to find a way to do things more efficiently to help drive standardized processes and maximize information, sales, and customer satisfaction opportunities. We sought to take time and waste out of our systems while adding to overall quality.”
Pella decided to look for an efficient, cost-effective enterprise content management (ECM) solution that could help the company capture information electronically. This would help reduce the need for printed paper documents, allow employees to work more effectively, and free up valuable floor space used to store paper files.