With the KnowledgeLake and SharePoint solution in place, Tyson Foods has a fast, efficient enterprise content management solution that is providing immediate benefits and can serve the company effectively in the future. The solution is cost-effective and takes fewer people to support than the Documentum system. It is highly stable, so employees can access electronic documents whenever they are needed. It is also easier than in the past to deploy custom configurations of the ECM solution to specific groups.
Cost-effective, Easily Supported Solution
The KnowledgeLake ECM solution running on SharePoint Server 2010 has proven to be far more cost-effective and easier to support than the old ECM system. "With KnowledgeLake and SharePoint Server 2010, we have an enterprise content management solution that, overall, costs 60 to 70 percent less than our previous solution," says Wilson. "Plus, running KnowledgeLake on SharePoint Server 2010 requires less support. We now use an equivalent of half a full-time employee, whereas in the past it took two full-time employees to operate the Documentum system."
Before deciding to move Image management from Documentum to Microsoft SharePoint Server 2010 Tyson Foods wanted to address some key concerns. These concerns included the way SharePoint Server 2010 handles disaster recovery, it’s ability to scale to manage the rising volume of document images at Tyson Foods, and the products support for close integration with SAP. Tyson Foods uses SAP as it’s corporate enterprise resource planning (ERP) solution and requires interfaces between that products accounting, Human resources, export and manufacturing components and image management.
Stable System, with Documents Always Available
Wilson notes that the KnowledgeLake and SharePoint Server 2010 combination is highly reliable. That’s critical for a very large, international company where people need to access documents around the clock—and where their productivity is impeded when they cannot get to documents needed for their work. "For the first seven months after initial deployment, we had only one instance of unplanned downtime," she says. "That compares to the previous solution where we had weekly issues that hampered productivity."
Custom Configurations Easy to Deploy
In such a large company, various departments and divisions will have different needs for specific ECM features. Wilson says the KnowledgeLake and SharePoint Server 2010 solution is easy to modify. "With Documentum, coding was required for almost any customization, but with SharePoint Server 2010 and KnowledgeLake, customization is more of a configuration task," she says. "So it’s easier to respond to users who need tweaking of the input or search function, for example, to help them become more productive."