Our system enhancement services are designed to maximize the value of your ECM solution as your needs change. This is true whether you require a health check of your system, need an upgrade to the latest release, or would like a plan for disaster recovery of your ECM solutions. These offerings include:
KnowledgeLake Professional Services offers a quick and comprehensive audit of your current SharePoint and KnowledgeLake solutions from both an IT and business perspective. Our HealthCheck service may include the following:
- Performance Optimization
- Capacity Planning
- System Deployment/Configuration Review
KnowledgeLake Imaging solutions and Microsoft Office SharePoint Server (MOSS) 2007 are used by enterprises worldwide, but upgrading from SharePoint 2003 and Windows SharePoint Services presents some unique business challenges. These challenges include content quality, retaining metadata and security characteristics; content mapping and data structure. This is where KnowledgeLake Professional Services comes in. Our people are tuned in to what the latest upgrade requirements are, and we do it fast and reliably.
- KnowledgeLake Capture and Imaging products
- Microsoft SharePoint and Windows SharePoint Services
The KPS QuickStart program is offered to our customer so that we may provide a cost-effective solution for a basic SharePoint & KnowledgeLake implementation. This offering includes:
- Configuration of SharePoint architecture, taxonomy & security
- Review of document capture processes & imaging capture requirements
- Installation & configuration of KnowledgeLake Imaging technology solutions
- Testing & support
SQL Server is the heart of your KnowledgeLake and SharePoint solutions. It contains the underlying configuration and database content information from servers to web applications. It is essential that your SQL databases are tuned and running efficiently. Our KnowledgeLake Professional Services group can help with the following:
- Database backups and archival
- Database integrity checks
- Rebuilding of indexes
- Database performance tuning & monitoring
- Schema object maintenance
- Configuration of event notification, escalation & job failure notification
- System upgrades
Our Professional Services will ensure that the heart of your ECM solution is running smoothly and efficiently.
Disaster backup and recovery is an important part of any ECM strategy. Our Professional Services group can help by assessing your current SharePoint environment, come up with a detailed plan for backup and recovery operations and also recommend any additional software or hardware that might be needed. There are many disaster recovery options out there. Which of these will provide you with the highest benefit and lowest cost for your SharePoint ECM solution? KnowledgeLake's Professional Services group will take the guesswork out of choosing the solution that best meets your business requirements.
Just as all companies are not created equal, an out of the box or turn-key solution may not be a best-fit for your organizations needs. That is why our team can help you with developing custom applications to assist you in your SharePoint ECM strategy. We apply our same methodology by first discovering your requirements, outlining the key deliverables, developing the application(s) and then implementing the solution.