ECM Solutions for Financial Services

The financial services industry processes millions of pieces of paper a day, from application forms to client correspondence, emails and faxes to regulatory compliance documents. But all this paper creates cumbersome, unreliable processes that add to operational costs, including employee time required to manage paper documents and the real estate costs associated with storing paper files. To compete and thrive in this highly competitive and regulated industry, financial organizations need effective ways to securely capture, exchange, and manage the information generated and contained in paper documents—and to do this in a cost-effective, efficient way.

"With the KnowledgeLake and SharePoint technologies, signature cards are now located and displayed in seconds on the intranet, allowing branch business transactions to occur quickly and efficiently." Gary Richardson, Chief Information Officer, Chemical Financial Corporation

KnowledgeLake delivers document capture and imaging solutions that are affordable, scalable, and designed to manage all your content. Our industry-leading software takes the hassles out of paperwork and provides a lower cost of ownership and higher return on investment than the competition. With our help, you and others in your organization will spend less time chasing paper and more time delivering great financial services and products to your customers.

The KnowledgeLake Solution provides fast, easy scanning and indexing of the financial, legal, contractual, and regulatory documents needed to run your business. The easy-to-understand SharePoint interface minimizes training, and KnowledgeLake provides search functions that help users find documents quickly. Plus, the search function can be configured—and restricted—based on individual user roles, such as account managers looking at client histories, underwriters reviewing loan applications, or executives accessing corporate strategy documents.

Empower your staff with the information they need. This solution enables organizations to enhance operational efficiencies, boost customer service, create clear audit trails, and help ensure regulatory compliance through secure access to content on SharePoint-based systems.

Reduce Costs and Improve Information Availability

KnowledgeLake has helped hundreds of organizations do more with less by streamlining document-intensive, back-office routines. You can integrate KnowledgeLake Enterprise Content Management (ECM) technology into your existing financial services infrastructure to reduce or even eliminate issues associated with paper documents such as contracts, client account information, and regulatory reports.

Working with your IT experts, we can help deploy a solution that results in:

• Better information sharing with easy access to key documents.
• Tighter document security through carefully controlled access to content.
• Enhanced customer service that results from fast access to content for employees, including those at branch locations.
• Improved operational efficiencies and cost savings, such as reduced need for onsite storage space, that results from less need for paper-based systems.
• Easy scanning of non-standard sized documents, such as signature cards, and multi-page documents consisting of multiple form types, paper sizes, paper weights, and document colors.
• Enhanced compliance with various regulations and agencies, including Check 21, HUD, Bank Secrecy Act, Sarbanes-Oxley, NYSE, NASDAQ, AMEX, and the Patriot Act.
• Replacement of inefficient microfiche systems.

Microsoft-Centric Solutions

KnowledgeLake’s ECM software for Microsoft SharePoint enables you to organize unstructured content and store it in SharePoint. This tight integration of KnowledgeLake products with SharePoint allows you to maximize your existing technology investment through:

• Low cost of entry and ownership by leveraging your existing IT investments.
• Meta-data driven searches that provide fast search capabilities to maximize employee productivity.
• Total ECM with SharePoint that lets users scan, index, search, view and manage content.
• Use of SharePoint as a repository for document management, records management, and web content management.
• Faster user adoption that results from the intuitive SharePoint interface.

Real-World Results

Bank of Choice

Bank of Choice, a community bank with branches throughout Colorado, had paper-based loan approval processes that were slow and inefficient. So the bank deployed KnowledgeLake products and Microsoft SharePoint to scan, index, and store loan documents. Now loan officers and other bank executives—including employees in remote branches—have quick access to documents on a secure intranet. The result is drastically reduced loan-processing times, better customer service, lower operational costs, and increased competitiveness for the bank.

Seattle Financial Group

Seattle Financial Group (SFG) offers retail banking, mortgage, escrow, and real estate services. SFG deployed KnowledgeLake products with an existing SharePoint system for its Human Resources department and in its Seattle Escrow business unit so that huge volumes of paper documents could be scanned and indexed with meta-data tags. Employee productivity is improved with easy, fast access to documents. SFG is also recovering valuable real estate as it empties out rooms that used to be full of paper documents.